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Ordering & Payment

Table of content:

I. Ordering

II. Payment


I. Ordering

Unfortunately, it is not possible to make subsequent changes to an order that has already been submitted online. For questions of any kind, simply contact our Customer Service Department via the Contact Form, Hotline number, or our email address. We will be glad to provide you with further assistance.

1. Customer Account

Placing an order at the CYBEX Online Shop is possible as a guest without prior registration. However, we recommend creating a customer account to take advantage of several convenient and attractive benefits, for example:

- Tracking the shipping status of your order 

- An overview of your previous orders 

You can create a CYBEX customer account here at any time, also after placing a guest order.


2. Order and Shipping Confirmation

After successfully submitting your order, you will automatically receive a confirmation of receipt via email. As soon as the ordered item leaves our Logistics Center, we will send you a shipping confirmation via email. This also serves as your official purchase confirmation.


3. Availability of Our Items 

All products in your cart in the CYBEX Online Shop are available for order at the time that you add them. If any products are not available, this will be indicated on the affected product. Nevertheless, it may happen on rare occasions that a product you ordered is no longer available for shipping. In this event, we will promptly contact you via email.


II. Payment

We have designed the CYBEX Online Shop with a range of different payment options to make payment as safe and convenient as possible for you:

Credit Card (Visa, Mastercard, American Express)


Apple Pay


1. Payment by Credit Card

When paying by credit card, the charge is made when the goods are shipped. We accept VISA, American Express, and Mastercard.


2. Payment by PayPal

You need a PayPal account to pay with the PayPal online payment service. If you choose this payment method, you will be redirected to PayPal for payment. The debit takes place when the goods are shipped.


3. Payment by Apple Pay

Apple Pay is a payment method offered by Apple Inc. To use Apple Pay, you must have activated the Apple Pay function (e.g. on your iPhone), identify yourself with your access data, and confirmed the payment order. The debit takes place when the goods are dispatched.


4. Klarna Pay

Klarna installment purchase is a payment method of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. With Klarna installment purchase, you undertake to pay in the specified installments. To do this, you submit a one-time loan application online and receive a decision straight away. You will then receive an invoice directly from Klarna every month.