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Ordering & Payment

Table of content:

I. Ordering

II. Payment


I. Ordering

Unfortunately, it is not possible to make subsequent changes to an order that has already been submitted online. For questions of any kind, simply contact our Customer Service Department via the Contact Form, Hotline number or our email address. We would be glad to provide you with further assistance.

1. Customer Account

Placing an order at the CYBEX Online Shop is possible as a guest without prior registration. However, we recommend creating a customer account to take advantage of several convenient and attractive benefits, for example:

- Tracking the shipping status of your order 

- An overview of your previous orders 

You can create a CYBEX customer account here at any time or after placing a guest order.


2. Order and Shipping Confirmation

After successfully submitting your order, you will automatically receive a confirmation of receipt via email. As soon as the ordered item leaves our Logistics Center, we will send you a shipping confirmation via email. This also serves as your official purchase confirmation.


3. Availability of Our Items 

All products in your cart in the CYBEX Online Shop are available for order at the time that you add them. If any products are not available, this will be indicated on the affected product. Nevertheless, it may happen on rare occasions that a product you ordered is no longer available for shipping. In this event, we will promptly contact you via email.


II. Payment

We have designed the CYBEX Online Shop with a range of different payment options to make payment as safe and convenient as possible for you:

Credit Card


Klarna overtime

Klarna Pay now

Apple Pay


Pre Payment

Protecting your data and privacy is our top priority, both generally speaking and particularly when making a payment. Therefore, all your personal data including payment information are SSL-encrypted using the latest technology. Naturally, we treat your data with strict confidentiality.


1. Payment by Credit Card

When paying by credit card, the charge is made when the goods are shipped. We accept American Express, VISA, and MasterCard.


2. Payment by PayPal

You need a PayPal account to pay with the PayPal online payment service. If you choose this payment method, you will be redirected to PayPal for payment. The debit takes place when the goods are dispatched.


3. Payment by Klarna overtime

Klarna installment purchase is a payment method of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. With Klarna installment purchase, you undertake to pay in the specified installments. To do this, you submit a one-time loan application online and receive a decision straight away. You will then receive an invoice directly from Klarna every month.


4. Payment by Klarna Pay now

Klarna Pay now is a payment method offered by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. In case of payment via Klarna Pay now, you will be redirected during the ordering process directly to Klarna were you can perform the payment. The security mechanisms of your bank are used. After successful payment you will receive your invoice directly from Klarna.


5. Payment by Apple Pay

Apple Pay is a payment method offered by Apple Inc. To use Apple Pay, you must have activated the Apple Pay function (e.g. on your iPhone), identify yourself with your access data and confirm the payment order. The debit takes place when the goods are dispatched.


6. Payment by Invoice

When paying on account, you have to pay the invoice amount within 14 days of receipt of the goods without any deduction. If we do not receive your payment on time, you may be in default of payment. (only for orders and delivery within Germany)


7. Pre Payment

If you pay in advance, we will inform you of our bank details after you have placed your order. Please transfer the amount to this account within a maximum of 7 days. The goods are only dispatched after receipt of the payment. (only available in Germany and Austria)