How do I purchase a gift card?
Simply choose a gift card design, write a personal message and enter a value over €25 (cent values are not valid). Please note that no other products can be included in the same order, and that payment by invoice, prepayment, CYBEX CLUB membership points or with other gift cards is not possible.
After purchase, an order confirmation will be sent to the purchaser. Then we will email the gift card either to you or to the person receiving the gift. Gift card activation may take up to 24 hours.
How do I receive a gift card?
After a gift card has been ordered, we will send the card via email to the email address provided. If you do not receive an email, please check your spam folder.
You can print any number of copies of your gift card. However, the gift card code can only be used until the amount is fully used up and up until its expiration date (stated on the gift card).
Can I purchase a gift card using CYBEX Club membership points?
Gift Cards cannot be purchased with CYBEX Club Membership points. Also, CYBEX Club Membership points cannot be earned through the purchase of a gift card. However, CYBEX Club Membership points can be earned when a purchase is made using a gift card.
In addition to this, it is not possible to make a purchase using both CYBEX Club membership points and a gift card.
Can I return or cancel my online gift card?
According to the legal right of revocation, you have the right to cancel your gift card order within 14 days without giving a reason if the gift card has not been used. The cancellation period begins upon receipt of the gift card.