Ordering & Payment
Table of content:
Unfortunately, it is not possible to make changes to an order that has already been submitted online. For questions of any kind, simply contact our Customer Service Department via the Contact Form, call the Hotline number or use our email address. We will be glad to provide you with further assistance.
Placing an order at the CYBEX Online Shop is possible as a guest without prior registration. However, we recommend creating a customer account to take advantage of several convenient and attractive benefits, for example:
- Tracking the shipping status of your order
- Seeing an overview of your previous orders
You can create a CYBEX customer account here at any time or after placing a guest order.
2. Order and Shipping Confirmation
After successfully submitting your order, you will automatically receive a confirmation of receipt via email. As soon as the ordered item leaves our Logistics Center, we will send you a shipping confirmation via email. This also serves as your official purchase confirmation.
All products in your shopping bag in the CYBEX Online Shop are available for order at the time that you add them. If any products are not available, this will be indicated on the affected product. Nevertheless, it may happen on rare occasions that a product you ordered is no longer available for shipping. In this event, we will promptly contact you via email.
We have designed the CYBEX Online Shop with a range of different payment options to make payment as safe and convenient as possible for you:
Protecting your data and privacy is our top priority, in general and particularly when making a payment. Therefore, all your personal data including payment information are SSL-encrypted using the latest technology. Naturally, we treat your data with strict confidentiality.
When paying by credit card, the charge is made when the goods are shipped. We accept VISA, MasterCard and American Express.
You need a PayPal account to pay with the PayPal online payment service. If you choose this payment method, you will be redirected to PayPal for payment. The debit takes place when the goods are dispatched.
Apple Pay is a payment method offered by Apple Inc. To use Apple Pay, you must have activated the Apple Pay function (e.g. on your iPhone), identify yourself with your access data and confirm the payment order. The debit takes place when the goods are dispatched.