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Ordering & Payment

Table of content:

I. Ordering

II. Payment

 

I. Ordering

We prioritize speed, convenience, and reliability with every CYBEX order. CYBEX offers both guest checkout and the ability to register for an account. 

 

1. Customer Account

You can create a CYBEX customer account here at any time, even after placing a guest order. This will allow you to track orders and returns in one place.  

 

2. Order and Shipping Confirmation

After successfully submitting your order, you will automatically receive an order confirmation via email. As soon as the ordered item leaves our Logistics Center, we will send you a shipping confirmation email. This also serves as your official purchase confirmation and invoice. 

 

3. Availability of Our Items 

In the rare event that an item becomes unavailable after your order is placed, the full order will be cancelled. You will receive an email notification confirming the cancellation, and a full refund will be issued promptly to your original form of payment. 

 

II. Payment

We accept most major credit cards and select e-wallets. Available payment options may vary depending on your location. 

Currently, we accept: 

- Visa
- Mastercard
- Discover
- American Express
- PayPal
- Apple Pay
- Klarna

 

1. Payment by Credit Card

When paying by credit card, the charge is made when the goods are shipped. We accept Visa, Mastercard, Discover, and American Express.

Please have your 3d Secure authentication details ready to ensure a smooth checkout process in case it is required by your bank. 

 

2. Payment by PayPal

You need a PayPal account to pay with the PayPal online payment service. If you choose this payment method, you will be redirected to PayPal for payment. The debit takes place when the goods are shipped.

 

3. Payment by Apple Pay

Apple Pay is a payment method offered by Apple Inc. To use Apple Pay, you must have activated the Apple Pay function (e.g. on your iPhone), identify yourself with your access data, and confirmed the payment order. The debit takes place when the goods are dispatched. 

 

4. Klarna Pay

With Klarna installment purchase, you undertake to pay in the specified installments. To do this, you submit a one-time loan application online and receive a decision straight away. You will then receive an invoice directly from Klarna every month. 

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