Service & FAQ

We accept most major credit cards and select e-wallets. Available payment options may vary depending on your location. 

Currently, we accept: 

- Visa
- Mastercard
- Discover
- American Express
- PayPal
- Apple Pay
- Klarna

Yes. We partner with Klarna to offer flexible payment plans, allowing you to split your purchase into installments instead of paying in full upfront. 

This option will appear at checkout. Please note that Klarna approval is required, and their terms and conditions apply. 

Your card will be authorized once you place your order and charged completely once you receive your shipping confirmation.  

For pre-orders (when applicable), an authorization hold of the entire pre-order amount will be placed on your card at the time of purchase. The full charge will be processed when your item ships. 

Payment interruptions can occasionally occur due to a variety of factors, including incorrect billing details, temporary connectivity or network issues, or restrictions from your payment provider. 

We recommend reviewing your information carefully and trying again shortly. 

We currently offer one standard shipping option for a flat fee of $9.95.  

Orders over $100 ship FREE 

Once your order leaves our warehouse, you will receive a shipping confirmation email with tracking details. Please note that it can take some time for tracking updates to appear after you receive your email. 

If your order has not arrived within 7–15 business days of shipment, please contact our Customer Service team via phone, SMS or email us through our Contact Form. 

Orders shipping to Canada are dispatched from our US warehouse. Please allow additional time for processing. You may notice a delay between receiving your tracking number and seeing active tracking updates with FedEx.

Once your order has been shipped, you will receive a confirmation email with your FedEx tracking number. 

You can track your shipment directly on FedEx.com or through your account. Please allow up to 4 days for tracking updates to appear, especially during busy periods. 

Orders can be canceled within 30 minutes of being placed. To confirm availability, visit our Order Status page or access your order through your account. If the cancellation window remains open, you will see the option within your order details. If the option is not visible, the order is no longer eligible for cancellation. 

Once your order has been placed, we are unable to make changes. 

If you need a different item or color, we recommend placing a new order for the correct items. You can either cancel or return the original items, as long as they are unopened and unused. 

Please note that we do not offer the ability to directly exchange. If you would like a different item, we recommend placing a new order and returning the original product. 

We offer complimentary returns for unused items in original packaging within 30 days of your order date. 

To arrange your return: 

1. Visit our Order Status Page or your Cybex Club account 
2. Enter your order details 
3. Select the items you wish to return 
4. Follow the guided steps to generate your return label 

You will receive all necessary labels for your shipment. To ensure a full refund, items must be returned in their original, unused condition, and packaging. Should you require assistance, our Customer Care team will be delighted to help. 

Returns are typically processed within 14 business days after they are delivered to our warehouse. 

Once your return has been inspected, you will receive a return confirmation email. Your refund will then be issued and may take an additional 7–10 business days to appear, depending on your financial institution. 

Important: 
Items must be returned unused and in their original condition. We recommend using the original packaging to ensure safe return shipping. Returns showing signs of wear may not be eligible for a refund.  

Once your return has been carefully inspected and approved, your refund will be credited to your original method of payment. 

Please allow 7–10 business days for processing following the receipt of your return confirmation email. 

Important: 
Original shipping fees are non-refundable. 

First, check if you have a registered account on our site. If you checked out as a guest or only signed up for emails, you will need to create an account. 

If you have requested a password reset but did not receive the email: 

- Check your spam or junk folder 
- Make sure you entered the correct email address 

If you still need help, please contact our Customer Care team. 

If your product is not working as expected, we are here to help. 

Please visit our Contact Us page to get in touch with our support team by phone or through our contact form.  

We are committed to delivering high-quality products. If you believe your item is defective, please contact our Customer Care team. 

Defective items may be eligible for a claim under your statutory warranty rights. For more information, we recommend reviewing our Terms of Sale. Our Customer Service team will be happy to guide you through the process.