Can I use this car seat on a flight?
No, this car seat is not approved for use on an airplane.
Is it ok to keep using a car seat after an accident?
We at CYBEX strongly recommend that you replace a car seat after any kind of accident. This is because tiny hairline cracks, which may not be visible to the naked eye, can appear in the plastic parts of a car seat after an accident. These cracks can pose an increased risk to safety.
My car seat is faulty, how can I get it repaired?
Please refer to the retailer where you bought your CYBEX car seat. They will deal with the matter on your behalf.
Where can I get replacement parts for my product?
You can order replacement parts from a specialist retailer near you. To find a store near you, simply go to the Store Locator on the CYBEX Website.
When should I remove the newborn inlay?
The inlay can be removed after approx. 3 months to provide more room for your growing baby. For more details on how to remove the newborn inlay, please refer to the User Guide.
How do I correctly secure my child in the seat?
Please observe the instructions in the User Guide. Adjust the child car seat to the size of your child and make sure that he or she is properly strapped in to ensure maximum safety.
Can I wash the newborn inlay and car seat cover in the washing machine?
Yes, both are washable. We recommend using a delicate wash cycle and a maximum temperature of 30 degrees Celsius. Detailed instructions can be found in the User Guide.
How can I clean my car seat?
Car seats can be cleaned using a vacuum cleaner or damp cloth. Sand or other dirt beneath the cover can also be removed in this way. To clean the plastic parts of the car seat wipe them with a cloth using a mild detergent and warm water. (Warning: Please do not use chemical detergents or bleaching agents under any circumstances.) Please note that a car seat should never be dismantled for cleaning. Please always refer to your car seat’s User Guide when carrying out care and maintenance on your car seat. Generally the seat covers are machine washable at a maximum temperature of 30˚C on a delicate cycle. If you wash them at a higher temperature, the cover fabric might lose its color or shrink. Please wash the cover separately and never dry it by machine or in direct sunlight. (Warning: Only the cover of the car seat can be machine washed. The car seat itself is not machine washable.) Should you wish to clean a car seat more thoroughly than recommended above, you will have to have it cleaned professionally. Please ask the retailer who sold you the car seat to refer you to a professional service.