How do I know when my child needs to change to the next car seat?
We generally advise against switching from an infant car seat (Gr. 0+, 0–13 kg, birth up to approx. 18 months) to the next seat prematurely. Even if your child’s feet protrude outside the infant car seat or your baby can already sit up, your child has not necessarily grown out of the seat. However, if your child's head is protruding above the top edge of the seat and he or she weighs over 13 kg, it is time to change the seat, as it no longer provides sufficient protection to the vulnerable neck and head area.
Can I use this car seat on a flight?
No, this car seat is not approved for use on an airplane.
Can I also use the infant car seat without the base?
Yes, your infant car seat can be installed in a car without using a base: In this instance, the car seat is installed using the vehicle belt. This is useful when travelling in a taxi or a second car. However, we recommend using the infant car seat in conjunction with the base, for better safety and stability. If installing the infant car seat on the front passenger seat, it is important to ensure that the front airbag has been deactivated.
Is it ok to keep using a car seat after an accident?
We at CYBEX strongly recommend that you replace a car seat after any kind of accident. This is because tiny hairline cracks, which may not be visible to the naked eye, can appear in the plastic parts of a car seat after an accident. These cracks can pose an increased risk to safety.
My car seat is faulty, how can I get it repaired?
Please refer to the retailer where you bought your CYBEX car seat. They will deal with the matter on your behalf.
Where can I get replacement parts for my product?
You can order replacement parts from a specialist retailer near you. To find a store near you, simply go to the Store Locator on the CYBEX Website.
How do I correctly secure my child in the seat?
Please observe the instructions in the User Guide. Adjust the child car seat to the size of your child and make sure that he or she is properly strapped in to ensure maximum safety.
Can I wash the newborn inlay and car seat cover in the washing machine?
Yes, both are washable. We recommend using a delicate wash cycle and a maximum temperature of 30 degrees Celsius. Detailed instructions can be found in the User Guide.
Can I also use the infant car seat in a car without ISOFIX anchorage points?
When this infant car seat is used in conjunction with a base, it can only be installed either in i-Size approved vehicles or in vehicles with ISOFIX anchorage points. If you are installing the car seat with the vehicle’s 3-point belt, ISOFIX anchorage points are not required. Before purchasing the seat, please refer to the Car compatibility list on our website to see whether or not the car seat is compatible with your vehicle.
How can I clean my car seat?
Car seats can be cleaned using a vacuum cleaner or damp cloth. Sand or other dirt beneath the cover can also be removed in this way. To clean the plastic parts of the car seat wipe them with a cloth using a mild detergent and warm water. (Warning: Please do not use chemical detergents or bleaching agents under any circumstances.) Please note that a car seat should never be dismantled for cleaning. Please always refer to your car seat’s user manual when carrying out care and maintenance on your car seat. Generally the seat covers are machine washable at a maximum temperature of 30˚C on a delicate cycle. If you wash them at a higher temperature, the cover fabric might lose its color or shrink. Please wash the cover separately and never dry it by machine or in direct sunlight. (Warning: Only the cover of the car seat can be machine washed. The car seat itself is not machine washable.) Should you wish to clean a car seat more thoroughly than recommended above, you will have to have it cleaned professionally. Please ask the retailer who sold you the car seat to refer you to a professional service.