Can I use this car seat on a flight?
No, this car seat is not approved for use on an airplane.
Is it ok to keep using a car seat after an accident?
We at CYBEX strongly recommend that you replace a car seat after any kind of accident. This is because tiny hairline cracks, which may not be visible to the naked eye, can appear in the plastic parts of a car seat after an accident. These cracks can pose an increased risk to safety.
My car seat is faulty, how can I get it repaired?
Please refer to the retailer where you bought your CYBEX car seat. They will deal with the matter on your behalf.
Where can I get replacement parts for my product?
You can order replacement parts from a specialist retailer near you. To find a store near you, simply go to the Store Locator on the CYBEX Website.
When should I remove the newborn inlay?
The newborn inlay has to be removed when your infant reaches a height of 61 cm (corresponding to approximately 3 months). This ensures that your growing baby has enough space in the car seat.
How do I correctly secure my child in the seat?
Please observe the instructions in the User Guide. Adjust the child car seat to the size of your child and make sure that he or she is properly strapped in to ensure maximum safety.
When I remove the base from the vehicle it emits a warning signal. How can I stop this noise?
When the load leg is adjusted the base will emit a warning signal indicating that it is not correctly installed. If you want to remove the base from the vehicle, first push the load leg upwards to its uppermost position by pushing the adjustment button. Then fold the load leg back for storage within the base. The warning signal will stop when the load leg is fully folded back and in the designated area. If the base is not to be used for a long period of time the battery should be removed to avoid potential damage caused by leaking fluids.
My child keeps trying to wriggle out of the harness system. What can I do about this?
As with any other restraint system, a car seat can only fully protect your child if he or she is secured correctly and does not actively try to leave the car seat. Please explain to your child the importance of staying in the car seat before you travel. Common issues include the opening of belt buckles or the pulling down of shoulder belts on car seats secured by a harness. Make sure that the belts are fitting nice and snug, you should also consider what clothes your child is wearing while sat in the car seat, as thick clothing reduces the protection offered by the belt. You can keep your child safer by purchasing the SensorSafe chest clip accessory. It helps prevent the child from slipping out of the harness and if your child manages to open the clip, you will be instantly alerted via push notification on your smartphone. Please refer to the User Guide for further instructions and information.
When am I allowed to use the Sirona's forward-facing position?
Once the child exceeds 15 months of age and has reached a minimum size of 76 cm you are allowed to use the forward-facing position of your Sirona car seat. This is not a must. We rather recommend transporting children in the Sirona's rear-facing position for as long as possible. The car seat allows rear-facing travel up to a height of 105 cm (approx. 4 years).
Can I wash the newborn inlay and cover of the car seat in the washing machine?
Yes, both are washable. Note however, that the foam in the newborn inlay needs to be removed before washing. It can be pulled out via slots in the fabric. You can put the foam back through the slots after the newborn inlay is washed and dried. We recommend using a delicate wash cycle and a maximum temperature of 30 degrees Celsius. Detailed instructions can be also found in the User Guide.
How can I clean my car seat?
Car seats can be cleaned using a vacuum cleaner or damp cloth. Sand or other dirt beneath the cover can also be removed in this way. To clean the plastic parts of the car seat wipe them with a cloth using a mild detergent and warm water. (Warning: Please do not use chemical detergents or bleaching agents under any circumstances.) Please note that a car seat should never be dismantled for cleaning. Please always refer to your car seat’s User Guide when carrying out care and maintenance on your car seat. Generally the seat covers are machine washable at a maximum temperature of 30˚C on a delicate cycle. If you wash them at a higher temperature, the cover fabric might lose its color or shrink. Please wash the cover separately and never dry it by machine or in direct sunlight. (Warning: Only the cover of the car seat can be machine washed. The car seat itself is not machine washable.) Should you wish to clean a car seat more thoroughly than recommended above, you will have to have it cleaned professionally. Please ask the retailer who sold you the car seat to refer you to a professional service.